CPGRAMS stands for the Centralised Public Grievance Redress and Monitoring System, an online platform where citizens can file complaints and grievances about government services in India. Its uses include lodging complaints, tracking their resolution, appealing decisions, and providing feedback to ensure accountability and responsiveness in public service delivery. *_How it works_* • Submitting a complaint: Citizens can file complaints via the online portal, a mobile app, or the UMANG app. The grievance is then routed to the relevant department or ministry for resolution. • Tracking: A unique registration ID is provided to track the status of the complaint. • Resolution and appeals: The system sends the complaint to the appropriate authority for redress. If the complainant is not satisfied with the resolution, they can file an appeal through the same platform. • Monitoring: The platform serves as a tool for the government to monitor the progress of grievances, evaluate the effectiveness of its redressal process, and identify areas for improvement in public services. *_What it's used for_* • Filing complaints: Citizens can raise issues related to service delivery from any government ministry or department at both national and state levels. • Ensuring accountability: It provides a transparent and official channel for lodging complaints, which helps to hold government departments accountable. • Improving services: By analyzing the data from the complaints, the government can identify common issues and take steps to improve public services and citizen satisfaction. https://whatsapp.com/channel/0029Vb6B1OAHQbSD2wDqXn1c https://pgportal.gov.in/signin #🙏jain dharm 🙏 #🙏जैन धर्म😇 #✈Last travel memories😎 #🇮🇳 देशभक्ति #🇮🇳मेरा भारत, मेरी शान