Harassing loan defaulters through threats or abuse is illegal. According to RBI guidelines, recovery agents can only call between 8 AM and 7 PM and are prohibited from contacting family or friends. New rules effective July 1, 2026, mandate agents to carry ID cards and authorization letters. Victims of harassment can complain to the bank's grievance cell, RBI Ombudsman, or the police. Borrowers unable to pay can opt for loan restructuring or one-time settlements by communicating with the bank early. https://www.patrika.com/business-news/loan-recovery-rules-protect-from-agent-harassment-file-fir-rbi-new-rights-20629705 #creator program