Has your bank account been frozen or put under lien, or have your digital banking services been stopped after a cyber fraud?
In many cyber fraud investigations, genuine account holders may also face account freezes if their account appears in the money trail. To help such citizens, the Indian Cyber Crime Coordination Centre (I4C), Ministry of Home Affairs, has introduced the Grievance Redressal Module (GRM).
Here's how it works:
• Visit your bank branch and report your grievance
• The bank will verify your identity and complaint through KYC
• If found genuine, the bank will upload your grievance on the GRM Portal within 7 days.
• The Investigating Officer will review the case and respond within 15 days regarding the removal of the lien, the unfreezing of the account, or the restoration of digital banking services.
If you are a victim of cyber fraud, immediately call 1930 or report it at cybercrime.gov.in
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